1. The business may only accept orders under the following terms and conditions which constitutes a legally binding contract. Customers are advised to read this carefully before signing. Orders may only be accepted if fully completed including signature(s).
2. Each order or acceptance of a quotation for Goods by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
3. We will use all reasonable efforts to try to keep to the estimated delivery dates. In some circumstances these may be subject to strikes, shortages of labour or materials, breakdowns of machinery and transport and other factors beyond our reasonable control, we reserve the right for a reasonable extension of time for delivery in such cases. Notification to a change of delivery date will be made as soon as possible. The business will not accept any compensation claims for failed deliveries or be liable for any storage fees etc.
4. Delivery is arranged to the convenience of the company in agreement with the customer. While it is not possible to give accurate times, communication can be made through our office landline. It is the customer’s responsibility to ensure that arrangements for receipt of the building is made prior to delivery. In the event of the customer failing to keep to arrangements which makes installation/ delivery impossible, we reserve the right to charge a combined storage and re-call out fee of £100.00. At least 48 hours’ notice for postponement by the customer is required or the call out fee may still apply.
5. Upon delivery, if any parts are lost or damaged, we will either repair damaged components at our discretion or replace damaged components with new ones free of charge. This is providing notification of such shortage or damage is made within seven days of delivery date. Your statutory rights are unaffected.
6. In the unlikely event that there is any defect with the Installation Services please report this as soon as reasonably possible, to our customer services department, with reasonable evidence to support the issues. We will endeavour to repair or fix the defect as soon as reasonably practicable free of charge and, in any event, within the 1-year guarantee period. At the seller’s sole discretion, a full or partial refund may be offered if we are unable to repair or replace the goods. If a refund is completed, the seller will have no further liability to the buyer. This excludes ex-display buildings and roofing felt. (Nothing in this Condition will affect your legal rights as a consumer if the Installation Services that are faulty or not as described. Advice about your legal rights is available at your local Citizen’s Advice Bureau or Trading Standards office).
7. Erection of your building can only take place if the provided based is deemed suitable by our installers, that it is absolutely level and of sufficient size. In the event of the base not being suitable, our erectors will stack the building on your property at which point the balance must be paid in full, and then a re-call out fee may be charged of £50 or if agreed by us will arrange for storage and redelivery in which will incur a charge of £100.00. It is your responsibility to correct the base and inform the business when the base is adequate when we will return to complete the installation. We do offer a customer waiver regarding base which can be agreed at your discretioh and signed agreement.
8. Specification, these are correct at the time of publication, but are subject to alteration or withdrawal at any time without notice. As our policy is to seek constantly to improve design, quality and service, we reserve the right to amend, alter or change at our discretion when such changes may be deemed desirable or necessary.
9. The purchaser will provide fair and reasonable access to the site. Under no circumstances will components be carried over garage roofs, fences, hedges, etc. Please consider the dimensions of the building when ordering, most buildings will not fit through a standard house door or through a standard size gate with restricted height access. Our installers must be able to park their vehicle at the property or within reasonable distance to enable them to carry the building with a clear pathway. The purchaser is responsible for checking the access and the seller reserves the right to charge the call out fee whereby access cannot be gained.
10. Accidental damage during the delivery/ fitting process will be reviewed on an individual basis, with evidence of liability being required.
11. Timber is a natural product, subject to changes caused by environmental conditions, to minimise contraction and expansion it
is essential to maintain your building. Some movement may happen after delivery and this is beyond our control. To prevent this, we recommend an application of spirit-based wood preservative upon installation and annually thereafter. Failure to carry out the recommended instructions for protecting, sealing and installation of joinery products can impair their performance and may invalidate any guarantees.
12. The Seller’s liability under this warranty shall not extend to costs or charges of unfixing, reaffixing, painting, staining, handling, cartage, storage or other additional charges or expenses, including loss of earnings (This does not affect your statutory rights).
13. In exposed areas it may be necessary to secure the building to the base to prevent wind damage or movement. This work is not included in our installation package and will be the responsibility of the customer once installation has been completed.
14. Payment of the building will be required at least 24 hours prior to delivery/ installation, non-payment could lead to delayed delivery.
15. You have a legal right to cancel a Contract during the cooling off period and no later than 5 working days prior to delivery date. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive a Product, you can notify us of your decision to cancel the Contract and receive a refund for any monies paid to Timber Garden Buildings (ALL orders carry a non-refundable deposit). Cancellation after this time will result in a charge of 50% of the order value. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
16. Cancellation no later than 14 DAYS before delivery for bespoke orders Manufactured/Painted to the customer’s requirements. Cancellation after this date would result in a charge of 50% of the order value (ALL orders carry a non-refundable deposit). Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
